
What is the NCC service?
The Rental with Driver service is aimed at the Customer who requests a specific time or trip transport service at the office.
How can I contact you?
- via telefono al numero +39 391 138 3236
- via WhatsApp cliccando qui +39 391 138 3236
- via Facebook al link https://www.facebook.com/RomeasyCab/
- via Messanger direttamente in basso a sinistra sul sito
- via Google al link https://g.page/romeasycab?gm
- via Webform cliccando su Richiedi Preventivo sul sito https://www.romeasycab.it
Can I have an invoice and receipt?
Yes, after each service an invoice will be sent and an electronic receipt will be issued via the email provided
Where can I find your car or your driver waiting for me?
Your driver will pick you up at the chosen address. If you are picked up at the airport, your driver will pick you up after collecting your luggage.
Once the online booking has been completed, the information will be shown and at the same time you will receive a confirmation email where you will find all the information to reach or contact our driver or the meeting point.
Once the online booking has been completed, the information will be shown and at the same time you will receive a confirmation email where you will find all the information to reach or contact our driver or the meeting point.
Does the cost of the service include any motorway or toll booth?
Yes, the services include motorway, rental with driver meeting the requirements established by law and fuel.
In which cases could I pay a supplement?
You could pay a supplement if you have to go to unscheduled appointments or if you have to travel extra kilometers than expected.
Do you offer child seats?
Yes. It is possible to request the presence of a child seat directly when booking, also indicating the age of the child.
The cost is €10
The cost is €10
How much luggage can be transported during the rental?
The baggage allowance is as many as the number of people traveling in the rental car.
There is the possibility of requesting just 1 extra piece of luggage, communicating this at the time of booking, at a cost of €20
There is the possibility of requesting just 1 extra piece of luggage, communicating this at the time of booking, at a cost of €20
Is it possible to book only the luggage transport service? And in case of bulky luggage, is there space in your cars?
It is possible to carry only luggage, but at least one passenger must be present. Each passenger is obliged to inform us at the time of booking of the possible presence of bulky objects or excess baggage during transport. In case of impossibility of transport and without reservation, a dedicated transfer will be organised, if requested. Costs and terms will be discussed with the driver.
Does the driver wait in case of flight or train delay?
Your car is normally at the airport or station at the estimated arrival time of the flight or train. We monitor arriving flights so that we can intervene in the event of a delay and make the best use of our vehicle until your arrival.
For this reason, when booking, we ask for flight and train references. Check terms and conditions of transport.
For this reason, when booking, we ask for flight and train references. Check terms and conditions of transport.
What are the permitted dimensions of luggage?
The permitted dimensions of luggage are a maximum of 78 x 50 x 30 cm
Can I transport pets inside the rental car?
It is possible to transport small pets by car only in the appropriate carrier, but don’t forget to notify us when booking, so you will have all the information before the trip.
Is it possible to book the rental service with driver for disabled transport?
RomEasyCab makes transport service for disabled people available on request.
It is necessary to communicate with us via web form or by telephone to make a specific request indicating the type of wheelchair
I lost an object in the car, is it possible to recover it?
Contact the driver directly using the references received by email after booking confirmation, or our reservation center number with your booking data and information about the lost item.
Our staff will take action to recover it and deliver it to you. The home delivery service is subject to the payment of the kilometer rate from our starting point.
However, before getting off the vehicle it is good practice to make sure you have everything with you.
Our staff will take action to recover it and deliver it to you. The home delivery service is subject to the payment of the kilometer rate from our starting point.
However, before getting off the vehicle it is good practice to make sure you have everything with you.
Can I book a driver by the hour?
Yes, instead of choosing a destination in the booking form, you can select an hourly booking.
Your driver will be on duty during the hours chosen at the time of booking.
Your driver will be on duty during the hours chosen at the time of booking.
How can I pay for the trip?
The prices of our pre-booked trips are fixed, which means you will be shown the final price before completing your booking.
For the chosen service, payment can be made in full at the end of the booking, or a 20% deposit must be paid by card or bank transfer.
The remainder can be paid to the driver by cash or card.
For the chosen service, payment can be made in full at the end of the booking, or a 20% deposit must be paid by card or bank transfer.
The remainder can be paid to the driver by cash or card.
Can I be reimbursed for the cost of the transfer?
Only in some circumstances; the refund is subject to the conditions offered in terms and conditions of carriage.
Can I change my transfer dates?
Yes, at least 24 hours in advance and by contacting the booking service by telephone.
The change in date is however subject to the conditions offered in terms and conditions of transport.
The change in date is however subject to the conditions offered in terms and conditions of transport.